Complaints Procedure

How to complain...

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that My Plan Covered will adhere to respond to your query.

You can contact us in any of the following ways:

By Post:

My Plan Covered
TFLI Limited
Complaints Department
The Old Boiler Room, Adelphi Mill,
Grimshaw Lane,
Bollington,
Cheshire,
SK10 5JB

By email: 

complaints@tfli.co.uk

By Phone: 

01625 32 22 74 

(calls are charged at local rates and are inclusive of mobile phone users' free minutes)

How My Plan Covered Limited will deal with your complaint...

We aim to resolve your complaint as soon as possible. Sometimes things take a little more time. Please find below the process that My Plan Covered will adhere to respond to your query.

Within 7 Working Days of Receipt of Your Complaint You Will Receive From Us...

We will acknowledge receipt of your complaint within 7 Working days.

Within 30 Days You Will Receive From Us...

We will investigate your complaint fully and aim to resolve this, where reasonably possible, within 30 days of receipt.

The final response from us will include the findings from our investigation and, if applicable, what actions we will take to put things right.